Portal Access and Roles

Use this page to choose the correct portal and sign in with the right account type.

Which portal should I use?

If you are a...	Use this portal	Typical tasks
Company user (CFA)	Company Portal	OTP applications, invoices, shipments, compliance documents
Association admin	Association Portal	Member onboarding, complaints, disciplinary actions, fee campaigns
Customer	Customer Portal	Track shipments, search companies, raise complaints, rate services

Before you sign in

1. Confirm you are on the correct portal URL.
2. Use your work email/username and password.
3. If passkey is enabled for your profile, choose Use passkey on supported devices.

Login security flow (Email OTP and Passkey)

If your account has Email OTP enabled:

1. Enter username/email and password.
2. Submit login.
3. Enter the one-time code sent to your registered email.
4. Complete sign-in.

If your account has passkey registered:

1. Select Use passkey on login page.
2. Approve the native prompt (Touch ID, device PIN, or security key).
3. Sign-in completes without password entry.

Portal URLs

• Company Portal: https://company.kifwa.cfhub.net
• Association Portal: https://kifwa.cfhub.net
• Customer Portal: https://customer.kifwa.cfhub.net

Account help

• If login fails, use Forgot password.
• If your account is locked or inactive, contact your portal support team.
• If passkey is not detected, confirm you registered it in your profile security settings first.
• For detailed login issue handling, use Login Security and OTP Guide.