OTP Certificate Flow

This page explains the end-to-end OTP flow for company users in plain language. This is the operational OTP certificate process (customs workflow), not the login Email OTP code flow.

OTP screen layout

Highlighted sections:

1. OTP status counters: pending, ready, issued, and compliance issues.
2. Step tabs: Incoming Declarations, Apply by Customs Entry, Applications, Issued OTPs.
3. Submit customs entry: start a new OTP request from iCMS declaration number.
4. Built-in OTP flow guidance: visible process explanation inside the page.
5. Entry number + submit action: the required input and action button.

Happy path (standard flow)

1. Get customs entry number from iCMS.
2. Open OTP – One Time Password in the Company Portal.
3. Go to Apply by Customs Entry.
4. Enter the customs entry number and submit.
5. Wait for validation and approval checks.
6. Complete payment when invoice is issued.
7. System generates the OTP.
8. Track issued OTP from Issued OTPs.

Sad path (common failure cases)

Scenario	What you see	What to do
Entry number not found	Validation error or no matching declaration	Reconfirm entry number in iCMS and retry
Company document expired	Compliance warning / blocked progression	Upload renewed document, then reprocess
Membership inactive	Request blocked pending compliance	Contact association for membership status resolution
Payment not completed	OTP not issued after application review	Complete payment from invoices/wallet and refresh
iCMS integration delay	Application stays pending longer than expected	Wait for sync window, then check status again

Quick operator checklist

• Entry number copied correctly
• KRA PIN and company profile up to date
• Mandatory compliance documents valid
• Invoice paid and payment confirmation posted
• Final OTP visible under Issued OTPs