Customer Portal Guide

This guide helps customers search companies, track shipments, and manage feedback/complaints.

1) Customer dashboard at a glance

Highlighted areas:

1. Customer menu: Search, Track Shipment, Messages, Support, Profile.
2. Dashboard welcome area: current account context.
3. Recent activity cards: feedback and account activity snapshot.
4. Quick action shortcuts: common actions in one click.
5. Notifications and action center: pending tasks and updates.

2) Search and verify companies

1. Open Search & Verify Companies.
2. Search by company name or identifier.
3. Review company status and available details.

3) Track shipment

1. Open Track Shipment.
2. Enter shipment reference/number.
3. Review latest tracking and status updates.

4) Raise complaint and follow up

1. Open Support or complaint section.
2. Submit complaint with full context and evidence.
3. Watch notifications for progress and decisions.
4. Respond quickly if association requests clarification.

5) Rate and provide service feedback

1. Open Services & Feedback.
2. Select the relevant transaction/provider.
3. Submit rating and written comments.

Clear, specific feedback improves resolution speed and service quality.