Customer Support And Billing

Support Lifecycle

Steps

1. Create support ticket in /support
2. Add follow-up messages on the ticket thread
3. Monitor ticket status and updates

Core APIs

• GET /support/tickets
• POST /support/tickets
• GET /support/tickets/{ticketId}
• POST /support/tickets/{ticketId}/messages

Messages And Notifications

Core APIs

• GET /messages
• POST /messages
• PATCH /messages/{messageId}/read
• GET /notifications
• PATCH /notifications/{id}/read
• PATCH /notifications/mark-all-read

Invoices And Payment

Steps

1. Open /invoices
2. Filter pending invoices
3. Open invoice details
4. Submit pay action

Core APIs

• GET /customer/invoices
• GET /customer/invoices/{invoiceId}
• PATCH /customer/invoices/{invoiceId}/pay

Common Failures

• Payment accepted but invoice still pending:
• re-open invoice detail and verify status transition rules
• Notification count not decreasing:
• check mark-read endpoint response and user context